Have a concern or issue that has not been resolved?
You have the right to follow Ryan’s Place’s grievance and complaint procedures.
Step 1: Speak With Your Dedicated QP
Try to resolve your concern with your dedicated QP.
Step 2: Contact the Executive Director
If your concern has not been resolved within 48 business hours, email the Executive Director.
Step 3: Complete an Internal Grievance Form
Complete an Internal Grievance Form, available by contacting:
- Nikki Whitney
- Human Resources Director
- Email: nikki@ryansplaceclt.com
Step 4: Formal Grievance Meeting
A formal meeting with the Executive Director and President will be scheduled within 7 business days of the formal grievance.
Step 5: Contact Your Managed Care Organization
If your grievance is still unresolved, you have the right to file a grievance through your Managed Care Organization’s Member Access Line.
- Alliance Health: 1-800-510-9132
- Partners Behavioral Health Management: 1-888-235-4673
- Vaya Health: 1-800-962-9003
- Trillium Health: 1-877-685-2415
- Healthy Blue: 1-844-594-5070
Step 6: File a Complaint With NC DHHS/DHSR
If your grievance is still unresolved, you have the right to file a complaint with the NC DHHS/DHSR Complaint Hotline.
- Within North Carolina: 1-800-624-3004
- Outside the toll-free line: 919-855-4500
Step 7: Contact North Carolina Disability Rights
You may also file a complaint with North Carolina Disability Rights
- Website: https://disabilityrightsnc.org
- Or contact the NC Olmstead program:
- Email: ncolmstead@tacinc.org
