Meet The Team

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Luis Hernandez

CEO/OwnerEmail: luis@ryansplaceclt.com Ext: 101

Luis Hernandez is the owner and CEO of Ryan’s Place. The agency’s mission is deeply tied to his love for the health and human services field and the people he serves. Luis wants every person he works with to feel valued, empowered, and inspired to have an E.P.I.C approach to life.

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Laura Lee

President/QPEmail: laura@ryansplaceclt.com Ext: 102

Laura Lee graduated Summa Cum Laude from Queens University of Charlotte with a degree in English Creative Writing, English Literature, and Anthropology/Ethnography. After college, Laura worked in private early education services. She worked as a caregiver part-time, and this led to her first QP job at a local provider agency. After many years of working for other providers, Laura crossed paths with Luis Hernandez. She has had the honor of watching Ryan’s Place grow from a dream to what it is today. Laura is passionate about advocacy, education, and rights. She loves policies and procedures, but most of all, she is dedicated to building this vision into a beautiful, thriving, visible community of individuals, families, and caregivers. When she is not working, Laura loves spending time with Luis, their children, and their dogs. She loves to garden, write, sing, and do yoga.

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Whitney Taylor

Forensic Compliance OfficerEmail: Whitney@ryansplaceclt.com Ext: 106

With over 20 years in the IDD field, Whitney Taylor brings expertise and a steady hand to billing and finance. As Forensic Compliance Officer at Ryan’s Place, she leads the Billing and EVV team with precision, accountability, and a touch of dry humor. Known for her sharp eye and problem-solving skills, Whitney excels at turning billing chaos into order. Her motto? “Life is short but sweet for certain”—a mindset she brings to work every day: focused, optimistic, and always ready to spot the silver lining (or the misplaced decimal point).

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Allan Azali

Chief Operations Officer/QPEmail: allan@ryansplaceclt.com Ext: 103

Allan Azali the Chief Operations Officer at Ryan’s Place LLC. I work with and support all of the members, families, and staff with day to day operational management of the agency. Whether this pertains to community outreach, conflict resolution, contractual/authorization concerns, or stepping in for emergency Direct Support to individuals I wear many hats and am always open to finding ways to improve services and opportunities for everyone involved with the agency.

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Peter Rooney

Executive Director/QPEmail: peter@ryansplaceclt.com Ext: 104

Peter is the Executive Director at Ryan’s Place. He started in the Health and Human Services field as a Direct Support Professional in 2009. Peter has been fortunate to have been mentored by numerous subject matter experts during his career and excels in his ability to advocate for those with special needs through research and diplomacy. Peter is a Dual Diagnosis Specialist through the National Association for the Dually Diagnosed (NADD-DDS) and Certified Brain Injury Specialist through the Academy of Certified Brain Injury Specialists (CBIS). In addition to his professional competencies, Peter fights crime in the dark alleys of Charlotte, NC, keeping his family safe from ne’er-do wells.

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Megan Keoboupha

Vice Operations Officer/QPEmail: megan@ryansplaceclt.com Ext: 105

Megan is the Vice Operations Officer at Ryan’s Place. She started her career in the health and human services field as a direct support professional in 2011 after finishing her Bachelor’s in Psychology. Megan worked in healthcare for 8 years prior to coming back to the IDD services field after obtaining her Master’s in Healthcare Administration. Megan is committed to refining processes and ensuring our agency’s efficiency and effectiveness so we are able to provide the best opportunities for our members and community. She is a strong advocate for our members, ensuring they have the services needed and supporting families throughout the process of the Innovations Waiver.

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Nikki Whitley

Human Resources Director Email: nikki@ryansplaceclt.com Ext: 128

Nikki is an experienced Human Resources Director with over six years of expertise in all facets of HR within the Intellectual and Developmental Disabilities (IDD) field. She has successfully managed employee relations, benefits administration, compliance, training, recruitment, and organizational development, always maintaining a people-first approach.

Nikki is passionate about helping others and creating a positive, welcoming workplace where everyone feels valued. Her goal is to blend professionalism with compassion, supporting our staff so they can give their best to the individuals we serve.

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Angel Raines

Lead QP/Clinical DirectorEmail: angel@ryansplaceclt.com Ext: 107

Angel is a dedicated Qualified Professional with a Bachelor’s degree from the University of North Carolina at Charlotte. Since 2016, she has focused on supporting individuals with Intellectual and Developmental Disabilities in various capacities. With a strong background in behavioral intervention, Angel spent three years as a Registered Behavior Technician, refining her skills in support and treatment. Now, as Clinical Director at Ryan’s Place, Angel empowers her team to provide high-quality care, while leveraging her expertise and empathy to help individuals with IDD achieve their goals and lead fulfilling lives.

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Susana Menendez

Referral/Enrollment Director.Email: susana@ryansplaceclt.com Ext: 117

Hi, my name is Susana Menendez. I am the Referral and Enrollment Director at Ryan’s Place. I oversee the screening of all incoming referrals. Originally from Cuba, I have been working in this field since 2019.

I am passionate about providing help, support, and education to those who need it. What I love most about my career is the positive impact and the difference we make in the lives of our members and their families daily.

My skills include: Direct Support Professional, Human Resources, Billing, Alternative Family Living, and my current role as Referral Director.

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Khala Huntley

Qualified ProfessionalEmail: khala@ryansplaceclt.com Ext: 112

Khala Huntley is a Qualified Professional (BAQP). She has gained experience through the years as a Special Education Teacher – High School and Elementary Level, working for Autism Society of NC as well Autism Charlotte. Khala grew skills and knowledge in the field of Mental Health working as a QP conducting Intensive In-Home Therapy and her respective role as a Registered Behavior Technician administering ABA therapy, home and clinic based. Her love for the population has existed since she was 17 years old and she has made it a mission to create change and progress with the members she continues to work with. She has a passion for networking and reaching the community, sharing her knowledge and experience to promote progress and growth and she uses her social media presence to bring awareness to our agency and the population we serve. Khala enjoys spending time with the members at the Day Program, leading activities and creating sustainable relationships with the families she meets. Her heart has kept her in this field for over 10 years with plans to continue this great work as it aligns with the mission and vision of Ryan’s Place!

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Shone Williams

Training/Development DirectorEmail: shone@ryansplaceclt.com Ext: 118

Shone’ Williams, BA QP CMC is the Training and Development Director at Ryan’s Place since 2023. Shone’ began her career in the Health and Human Services field as a Mental Health Associate Professional in 2007, after graduating with a BA Psychology Degree.

With a passion to help others, Shone’ has continued to serve in the Health and Human Services field, taking on several roles such as: MH Clinical Director, Job Coach for Deaf and Blind individuals, Office Program Director, Day Program Coordinator, I/DD Qualified Professional, HR Associate, and a Mecklenburg County Care Coordinator.

With a vibrant personality and an unforgettable presence, Shone’ has always had a passion to pass on her knowledge to others in the I/DD field and has found her purpose currently serving as a Training and Development Director and Event Manager at Ryan’s Place.

At Ryan’s Place, Shone’ continues to be an advocate for people with disabilities and their right to have choices in who they are, build healthy relationships, and overall the right love. Shone’s deep commitment advocating for individual rights has inspired the creation of the current Healthy Relationships Program called Lovers and Friends.

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Marco Quick

Day Program/Supported Employment DirectorEmail: marco@ryansplaceclt.com Ext: 123

Marco is our multi-talented Day Program/Supported Employment Director; he has been with Ryan’s Place since 2021. He has a passion for helping others, is people-oriented, likes fixing things, grilling out, and always has a smile and a positive mindset. In his free time, he enjoys watching and playing sports.

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DJ Henderson

Staffing Coordinator Email: dj@ryansplaceclt.com Ext: 123

Meet DJ,

In 2024, he joined Ryan’s Place as a Direct Support Professional and quickly distinguished himself, despite being new to the field. Through hands-on experience and collaboration with colleagues, he developed a strong understanding of both staff and member needs, building a solid foundation for growth within the organization

Now serving as Staffing Coordinator, he leverages that frontline insight to thoughtfully match staff with new members, fostering supportive placements and positive outcomes. Born and raised in Charlotte, North Carolina, he is guided by the principle “Pay It Forward” and remains committed to making a meaningful impact in his community through the work he does each day.

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Maritza Nunez

Cross Functional Team LeadEmail: maritza@ryansplaceclt.com Ext: 110

Maritza Nunez has been with Ryan’s Place since 2022 and is our NEMT Transportation Director and Day Program Administrator. Maritza has a passion for our members and providing them exceptional service with lots of love. Her sparkling presence can also be found assisting in training and many other areas of the agency. In her free time she enjoys dancing and cooking.

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Dorisha Samuels

Registered Nurse With Ryan’s Place Since 2025 Work Email: dorisha@ryansplaceclt.com Work Extension: 126

I have been a nurse for 3 years, and before that, I was a Nursing Assistant for 13 years. I currently work at Ryan’s Place as a Registered Nurse and Medication Administration Instructor. My passion for nursing shines brightly in the care I provide. I love helping members, their families, and staff navigate the nursing process to achieve the best possible outcome for each member. I am very passionate about advocacy, person-centered care, and protecting members’ rights. I believe that education plays a vital role in success. In my free time, I enjoy vacationing and shopping.

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Erika Ingram

Day Program Activities DirectorEmail: erika@ryansplaceclt.com Ext: 1111

Erika Ingram joined Ryan’s Place in February 2025 as part of our Day Program organizing engaging and meaningful activities for our Members. Erika hails from Wadesboro NC, with a passion for helping others. She has 25 years of experience in this type of work and has been a valuable addition to the agency. In her free time, she enjoys spending time with family, fishing, riding her motorcycle, and going to church, just to name a few.

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Sara Honycutt-Smith

Day Program Director, Limitless Opportunities Email: sara@ryansplaceclt.com Ext:133

Sara Honycutt-Smith is the Program Director of Ryan’s Place – Limitless Opportunities in Albemarle, North Carolina. With a heart for community and a passion for inclusion, she is dedicated to creating meaningful experiences that empower individuals and strengthen local connections.

Sara thrives on building partnerships, hosting impactful events, and finding creative ways to give back to the community she proudly calls home. Outside of her work at Ryan’s Place, you’ll find her at the baseball field supporting her family or under the hood of her ’64 Impala. A true car enthusiast and lover of the vintage lifestyle, Sara blends leadership, service, and authenticity in everything she does.

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Allan Azali

Chief Operations Officer/QPEmail: allan@ryansplaceclt.com Ext: 103

Allan Azali the Chief Operations Officer at Ryan’s Place LLC. I work with and support all of the members, families, and staff with day to day operational management of the agency. Whether this pertains to community outreach, conflict resolution, contractual/authorization concerns, or stepping in for emergency Direct Support to individuals I wear many hats and am always open to finding ways to improve services and opportunities for everyone involved with the agency.

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Amber Deese

IT Manager/ Associate Professional (AP)Email: amber@ryansplaceclt.com Ext: 129

Amber is the IT Manager and an Associate Professional (AP) at Ryan’s Place, where she bridges technology and direct support with equal precision. With a sharp eye for systems, security, and workflow efficiency, she ensures staff have the tools and infrastructure they need to provide high-quality services. In her AP role, she brings the same level of organization and accountability to member oversight, documentation, and compliance.

Amber is known for her practical problem-solving approach, attention to detail, and commitment to keeping both people and systems running smoothly.

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Angel Raines

Lead QP/Clinical DirectorEmail: angel@ryansplaceclt.com Ext: 107

Angel is a dedicated Qualified Professional with a Bachelor’s degree from the University of North Carolina at Charlotte. Since 2016, she has focused on supporting individuals with Intellectual and Developmental Disabilities in various capacities. With a strong background in behavioral intervention, Angel spent three years as a Registered Behavior Technician, refining her skills in support and treatment. Now, as Clinical Director at Ryan’s Place, Angel empowers her team to provide high-quality care, while leveraging her expertise and empathy to help individuals with IDD achieve their goals and lead fulfilling lives.

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Brandi Boyd

Qualified Professional Email: brandi@ryansplaceclt.com Ext: 108

Hello my name is Brandi Boyd, BSWQP. I joined Ryan’s Place team in October of 2022. Thus far, this experience has been a gratifying journey.

I’m currently the HR Director at Ryan’s Place, with a Bachelor’s of Social Work. I was born and raised in Charlotte, NC. I have a driven heart to cater to underserved populations. My experiences diversified from early childhood education to the human service field, working with disabled individuals. I served with Senior Services, Inc, and Gramercy Research Project in Winston-Salem, NC. The past few years have been opportunities to enhance my knowledge and skill set to better serve my desired population. This journey thus far has been a gratifying experience. I plan to continue to increase my skillset and knowledge alongside helping Ryan’s Place grow.

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Danielle Coles-Walton

Qualified ProfessionalEmail: danielle@ryansplaceclt.com Ext: 116

Meet Danielle Coles-Walton, a Qualified Professional (BSQP) with over a decade of hands-on experience. Danielle is a passionate and dedicated professional in the field of Intellectual and Developmental Disabilities (I/DD). She graduated from Wilmington University in 2014 with a Bachelor of Science degree in Organizational Dynamics. Her journey began in her childhood, fueled by an earnest desire to help members reach their fullest potential. Danielle believes that every member deserves the chance to enhance their functional skills—be it self-care, communication, or socialization—and she has dedicated herself to making that vision a reality. Danielle’s practical experience is deeply rooted in her upbringing; she often accompanied her parents, who were Direct Support Professionals (DSPs), gaining invaluable insight into the lives of those she serves. She later took on the role of a DSP herself, before moving into the role of a Coordinator of Special Programs where she worked closely with each member to create tailored treatment plans that catered to the members unique needs and aspirations. What brings Danielle the greatest joy is witnessing her members flourish, overcoming hurdles and reaching their goals. Her daily inspiration comes from her two sons. Outside of her professional life, Danielle cherishes quality time spent with family and friends, enjoying the simple pleasures that life offers. Her unwavering commitment to her work and her community truly sets her apart as a beacon of support and encouragement in the I/DD field.

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Deysi Herrera

Bilingual Qualified Professional Email: deysi@ryansplaceclt.com Ext 134

I work as a QP at Ryan’s Place, where I oversee programs and services for individuals with I/DD, support regulatory compliance, and lead teams committed to providing high-quality care. The most important part of my work is supporting families by serving as a point of contact and offering guidance and reassurance in the care of their loved ones. I am a very sensitive and positive person who truly loves what I do and is always willing to help those in need. Outside of work, I love to dance—music always gets me moving—and I enjoy wearing seasonal and holiday-themed earrings. My two children are my greatest motivation and the reason I strive to give my best every day

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Jalen Matthews

Qualified ProfessionalEmail: jalen@ryansplaceclt.com Ext: 130

I am a QP at Ryan’s Place. I hold a Bachelor’s degree in Psychology from Johnson C. Smith University and a Master’s degree in Applied Behavior Analysis from Purdue University Global.

With experience as an LRBT, Behavior Analyst Trainee, and aspiring BCBA, my professional foundation is rooted in Applied Behavior Analysis. I have developed strong skills in direct implementation, data-driven decision making, skill acquisition, and behavior support planning, all grounded in evidence-based practice and ethical care.

Compassion is at the core of my work. I believe every person deserves to be seen, heard, and supported with dignity and respect. I am passionate about building meaningful relationships, empowering growth, and making a lasting impact both professionally and personally.

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Katrina “Kat” Peralta-Patel

Qualified ProfessionalEmail: katrina@ryansplaceclt.com Ext: 113

For as long as I can remember, I always had a heart for caregiving. My first experience working with people with intellectual and developmental disabilities was for Warren Special Recreation Association as a summer camp counselor. During this time, I quickly learned how to provide appropriate care to children with Down Syndrome, Autism, and Cerebral Palsy. My experience left a lasting impact on me and I knew this was a population I wanted to serve. This motivated me to pursue a masters in Therapeutic Recreation from State University of New York at Cortland. Through this program, I was an intern at Marion Diehl Recreation Center. I was given the opportunity to develop and cultivate various skills: creativity, goal development and program implementation. I utilized my hands-on experience in the role of a Direct Support Professional for four years after completion. As a DSP, I worked closely with members and their families, providing community living and support, community networking, and respite services. Observing the growth and progress of my clients motivated me to be better and grow in my supporting role. As of recent development, I joined the Ryan’s Place team as a QP. I look forward to putting into practice the knowledge and skills I have developed throughout the years. I strive to navigate the world by listening to the lived experiences of others and inspire a person-centered mindset that regards human beings for who they are. Everyone deserves a world of possibilities regardless of their ability!

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Khala Huntley

Qualified ProfessionalEmail: khala@ryansplaceclt.com Ext: 112

Khala Huntley is a Qualified Professional (BAQP). She has gained experience through the years as a Special Education Teacher – High School and Elementary Level, working for Autism Society of NC as well Autism Charlotte. Khala grew skills and knowledge in the field of Mental Health working as a QP conducting Intensive In-Home Therapy and her respective role as a Registered Behavior Technician administering ABA therapy, home and clinic based. Her love for the population has existed since she was 17 years old and she has made it a mission to create change and progress with the members she continues to work with. She has a passion for networking and reaching the community, sharing her knowledge and experience to promote progress and growth and she uses her social media presence to bring awareness to our agency and the population we serve. Khala enjoys spending time with the members at the Day Program, leading activities and creating sustainable relationships with the families she meets. Her heart has kept her in this field for over 10 years with plans to continue this great work as it aligns with the mission and vision of Ryan’s Place!

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Laura Lee

President/QPEmail: laura@ryansplaceclt.com Ext: 102

Laura Lee graduated Summa Cum Laude from Queens University of Charlotte with a degree in English Creative Writing, English Literature, and Anthropology/Ethnography. After college, Laura worked in private early education services. She worked as a caregiver part-time, and this led to her first QP job at a local provider agency. After many years of working for other providers, Laura crossed paths with Luis Hernandez. She has had the honor of watching Ryan’s Place grow from a dream to what it is today. Laura is passionate about advocacy, education, and rights. She loves policies and procedures, but most of all, she is dedicated to building this vision into a beautiful, thriving, visible community of individuals, families, and caregivers. When she is not working, Laura loves spending time with Luis, their children, and their dogs. She loves to garden, write, sing, and do yoga.

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Maricarmen Nance

Bilingual QPEmail: maricarmen@ryansplaceclt.com Ext: 114

Maricarmen has been with Ryan’s Place since July of 2023 serving as the Bilingual Qualified Professional. When not at Ryan’s Place, she is a proud wife, mother of 4, and dog and plant mom. Maricarmen has over a decade’s experience in healthcare and customer service, including early childhood, physical health, mental health, developmental disabilities, substance use disorders, and quality management. While pursuing her Bachelor of Science in Psychology at Wingate University, Maricarmen started her professional journey with the IDD population during her time as a childcare assistant in 2009. She continued her journey into healthcare as a Clinical Operations Liaison gaining clinical experience, as well as training and development. Eventually she landed at Mecklenburg’s Managed Care Organization developing knowledge in regulatory compliance, internal/external auditing and investigation, quality improvement and care coordination. During that time she also invested time as a direct support professional. She has a passion for helping people, problem-solving and advocacy.

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Megan Keoboupha

Vice Operations Officer/QPEmail: megan@ryansplaceclt.com Ext: 105

Megan is the Vice Operations Officer at Ryan’s Place. She started her career in the health and human services field as a direct support professional in 2011 after finishing her Bachelor’s in Psychology. Megan worked in healthcare for 8 years prior to coming back to the IDD services field after obtaining her Master’s in Healthcare Administration. Megan is committed to refining processes and ensuring our agency’s efficiency and effectiveness so we are able to provide the best opportunities for our members and community. She is a strong advocate for our members, ensuring they have the services needed and supporting families throughout the process of the Innovations Waiver.

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Peter Rooney

Executive Director/QPEmail: peter@ryansplaceclt.com Ext: 104

Peter is the Executive Director at Ryan’s Place. He started in the Health and Human Services field as a Direct Support Professional in 2009. Peter has been fortunate to have been mentored by numerous subject matter experts during his career and excels in his ability to advocate for those with special needs through research and diplomacy. Peter is a Dual Diagnosis Specialist through the National Association for the Dually Diagnosed (NADD-DDS) and Certified Brain Injury Specialist through the Academy of Certified Brain Injury Specialists (CBIS). In addition to his professional competencies, Peter fights crime in the dark alleys of Charlotte, NC, keeping his family safe from ne’er-do wells.

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Terrence Pittman

Qualified ProfessionalEmail: terrence@ryansplaceclt.com Ext: 132

My position as QP is to serve our members’ needs and ensure we accommodate them fully. I’ve been working as a QP for 5 years now and hope to continue to grow in my field. Interestingly, I have 2 girls who bring me the greatest joy imaginable.

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Xavier Blakeford

Qualified ProfessionalEmail: Xavier@ryansplaceclt.com Ext: 131

My name is Isaac Xavier Blakeford IV, but I prefer to go by “Xavier.” I earned my degree in Business Administration with a minor in Business Development and began working in the field in 2015 at CMC (now Atrium Health), where I served as a Job Coach and Team Leader. I later joined an agency, working with a long-term client for over eight years, which made this field especially meaningful and rewarding for me.

After five years as a Direct Support Professional (DSP) with Ryan’s, I recently transitioned into the role of Qualified Professional (QP). I’m passionate about supporting others and continuing to grow in my career. Outside of work, my husband and I are proud parents to our daughter, whom we adopted at birth.

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Yaima Hernandez

Senior Claims AnalystEmail: yaima@ryansplaceclt.com Ext: 120

Yaima Hernandez is a native of Cuba and has been with Ryan’s Place since 2023 as part of our Billing team doing invoicing and compiling weekly payroll. One of her performance goals is to improve efficiency in these areas overall with problem-solving. Yaima has a passion for numbers and math, and in her free time, she enjoys being with family and friends.

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Lily Valle

EVV Compliance/Claims AnalystEmail: lily@ryansplaceclt.com Ext: 121

Lilly Valle joined our team in 2024 as a part of our Billing Team handling EVV cases. She always has a smile and approaches every task with a positive attitude and enjoys interacting with others. In her free time she likes watching TV.

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Vielka Callender

Bilingual Billing Coordinator With Ryan’s Place Since 2026 Work Email: vielka@ryansplaceclt.com Ext: 122

A native of Panama City, Panama, Vielka joined Ryan’s Place in January 2026 as part of the Billing Department. She is responsible for handling billing processes, ensuring accurate invoicing, and maintaining billing records and documentation. She brings 10 years of experience in the customer service industry, which has helped her develop strong organizational, leadership, and communication skills. Integrity is her favorite core value.

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Priscilla Perez

Executive Assistant to CEO, Luis Hernandez Email: Priscilla@ryansplaceclt.com Ext: 100

Twenty-five years of experience assisting high-level management executives and office administration.

BA in Business Administration (Magna Cum Laude).

Experience as a Special Education Facilitator, Disaster Case Management Team Leader, organizational skills, event planning, and customer service oriented. Fully bilingual (English and Spanish).

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Laura Lassiter

Operations AssistantEmail: laural@ryansplaceclt.com Ext: 125

Laura Lassiter is our Operations Assistant in the afternoon and has a background in customer service and administration as well as healing arts. She has an Associates Degree from CPCC. She has been with Ryan’s Place since 2023. You can find her doing anything from answering phones, creating flyers, managing our website content and social media or just being a kind face at the front desk. In her free time, she enjoys hanging out with friends and family, or you can catch her at a concert or show around town.

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Shyonna Hernandez

Intake CoordinatorEmail: shyonna@ryansplaceclt.com Ext: 124

Shyonna serves as the Intake Coordinator at Ryan’s Place, where she plays a vital role in welcoming and supporting every new member as well as their families. With compassion and attention to detail, she guides individuals through the intake process, ensuring that each client receives the personalized care and services they need. Shyonna is passionate about creating a positive first experience and is committed to contributing to the supportive and inclusive environment that Ryan’s Place is known for.